Billing & Refund Terms

• Invitation — free. Profile, assessments and limited discovery.
• Premium — $49 per month. Advanced relationship intelligence tools.
• Elite — $149 per month. Full Blueprint access and priority features.
• VIP — Elite Matchmaking by application. Scope and fee are agreed in writing before any work begins.

Prices are in US dollars and exclude any taxes that apply where you live. We may change prices with at least 30 days' notice; a change never affects a term you have already paid for.

Paid memberships are subscriptions. They renew automatically each month on the anniversary of your start date until you cancel. We email a receipt for every charge, and we email you before a renewal only where the law requires advance notice.

Automatic renewal disclosure. When you subscribe you are enrolling in a recurring monthly charge of $49 (Premium) or $149 (Elite) plus applicable tax, charged to the payment method you provide, every month on the anniversary of your start date, with no fixed end date, until you cancel. Cancel at any time in Settings → Billing, which opens your secure payment portal, or email billing@choosehigherlove.com. Cancelling before the next renewal date stops all future charges. California, Oregon and other state automatic-renewal laws give you the right to cancel online in the same way you signed up — you can, from Settings, in two clicks.

Request a tier change from Settings. An upgrade takes effect once confirmed and is charged from that point. A downgrade takes effect at the end of your current paid month — you keep the higher tier's features until then, and we do not pro-rate the difference back.

You can cancel at any time. Cancellation stops the next renewal; your membership stays active until the end of the period you have already paid for, after which your account reverts to the free Invitation tier. We do not charge a cancellation fee.

• New paid memberships: full refund if you ask within 7 days of your first payment and have not received a human matchmaking introduction.
• Renewals: not refundable once the new period has started, except where required by law. If a renewal caught you by surprise, contact us within 7 days and we will review it.
• Duplicate or clearly erroneous charges are always refunded in full.
• VIP matchmaking engagements are refundable only as set out in the written agreement for that engagement.

Approved refunds are returned to the original payment method, usually within 5–10 business days.

• Tickets are refundable up to 14 days before the event date.
• Within 14 days, tickets are non-refundable but may be transferred to another member or credited to a future event.
• If CHOSEN cancels an event, you receive a full refund of the ticket price.
• Travel and accommodation are never our responsibility.

If a payment fails we will retry and email you. If it stays unpaid, paid features pause and the account returns to the Invitation tier. Your profile, assessments and history are preserved so you can resume.

If we end a membership for a breach of the Terms of Service or for safety reasons, unused time is not refunded. If we end it for any other reason, we refund the unused portion of the current period.

Payments are processed by Stripe. We never see or store your full card number; Stripe holds it under PCI-DSS. We store only your customer and subscription identifiers, tier, status and renewal dates so we can show your billing state and manage access.

Memberships and event tickets are sold by Eternal Flame Institute LLC, an Oregon limited liability company; charges may appear on your statement under that name. Contact billing@choosehigherlove.com with your account email and the date of the charge. Please reach out before disputing a charge with your bank — we can usually resolve it faster.